Frequently asked questions

01. What is a AUTOCHECK Vehicle History Report?

AUTOCHECK helps Japanese car importers & shoppers to make better purchase decisions when buying Japanese cars. The AUTOCHECK Vehicle History Report provides detailed information about a vehicle’s past and can help uncover hidden negative history.

The AUTOCHECK Report includes a Japanese auto auction record and official Japanese registration records depending on the information returned, the report can provide you with:

• Vehicle accident check: Buying a second hand car which has been in an accident can lead to costly problems down the road. Our vehicle accident check informs potential buyers of any serious problems in the car’s history, including total loss.

• Vehicle mileage check: One of the most common forms of automotive fraud in the second hand car market relates to odometer manipulation. Our vehicle mileage check helps ensure buyers that no odometer rollbacks have occurred.

• Car ownership: It may seem difficult to know how an Japanese car was used in the past. The AUTOCHECK Vehicle History Report includes records on car ownership, including whether the car was ever used as a rental car or taxi.

• Car recalls: Japanese import cars generally don’t carry the manufacturer guarantee protecting against recalls. This means any costs related to the repair of open car recalls fall onto the new owner. In some cases, car recalls set out to fix potentially dangerous manufacturing defects. The AUTOCHECK Car History Report identifies any open recalls on Japanese cars.

• Salvage Title: Japanese cars may be given a salvage title when they are no longer roadworthy due to damage from an accident, flood or fire, or if they have been stolen. The AUTOCHECK Vehicle History Report helps buyers stay away from salvage cars and avoid potential expenses in the future.

• Stolen car: Even if it seems unlikely, many stolen Japanese cars make their way over to the world. To avoid possible legal problems, it’s advisable to not buy a stolen car.

• Airbag deployment: Often times, serious accidents result in airbag deployment. The AUTOCHECK Vehicle History Report will also notify shoppers of Japanese cars whether or not the vehicle has experienced such a situation.

• Service car records: Buying used cars which have been well maintained can be a great advantage. Service car records are included in the AUTOCHECK Vehicle History Report to give shoppers confidence when buying second hand cars.

• Car registration check: Our car registration check gives potential buyers useful information about the vehicles history, including when and where it has been over its lifetime.

02. What can I use a AUTOCHECK history report for?

AUTOCHECK Vehicle History Reports contain information that might affect your decision about whether or not to buy a Japanese used vehicle or how much you might want to pay. Avoid being a victim of fraud by unknowingly purchasing a car that has been stolen, scrapped or involved in a severe accident and then refurbished and re-sold without any disclosure. Use this report as one important tool, along with a vehicle inspection, to make a better decision about your next Japanese used car. 

03. Who gets benefits from the AUTOCHECK reports?

Used car buyers and sellers, dealerships, as well as listings sites can benefit AUTOCHECK’s independent Japanese car information. With more transparency and accountability in the used car market, there will be less chance for fraudulent activity. Importers & Buyers of Japanese used cars can shop with confidence knowing the Japanese car doesn’t have any hidden negative history, and sellers of used Japanese cars can sell faster by instilling trust in the buyer. Used car dealers using AUTOCHECK Vehicle History Reports can ensure no vehicles with negative history come through their business, thus saving possible problems and money down the road.

04. What is a chassis (Vin) number?

Chassis number is the unique identifier for every car built in Japan. Japanese carmakers do not use a Vehicle Identification Number (VIN) as is common in the United States and elsewhere. Instead, Japan uses a Chassis (Frame) Number 12 - 17 alphanumeric characters identifying model and serial number.

05. Where can I find the chassis (Vin) number?

You can find the chassis(Vin) number of a vehicle in a number of places on a car, but most commonly on the body of the car next to the driver’s seat when the driver's door is open. Sometimes it is actually on the inside of the driver’s door. On some vehicles, the chassis number is also placed on the engine, hood, and other parts. It also appears on the car registration, insurance policies, service records and police reports for the vehicle. You can find some useful guidance in the "Chassis number" section.

06. How can I check vehicle history with AUTOCHECK?

1. Obtain the Vehicle "Chassis number (Vin)" (Frame) of the vehicle you’re interested in.

2. Click the “Order Now” button and Enter the chassis(Vin) number and your Name and proceed with the ordering process.

3. As soon as the order arrived our system runs the Chassis(Vin) no’s through auto matching system using machine learning technology. if the chassis no matched with the database we’ll immediately prepare the history report and deliver within 2 hours.

4. If your Chassis(Vin) number, doesn’t match with the auto matching system, we have to perform a manual search using human operators and we will ask for the buyers consent before start this procedure by email.

07. How do I receive my vehicle history report?

It will be sent to you by email in PDF format. You can also download the report within up to 30 days from purchase using the link we provide you on the same email.

08. How long do I have to wait for my report?

You will get it within 2-3 working hours in Japan via email after receiving the order. however it can take up to 4 hours depends on the usage period of the vehicle.

For the Autocheck Manual Check Reports (If needed) it takes about 1-2 Japanese working days to search and collect the data from Japan`s Ministry of Land, Infrastructure, Transport and Tourism (MLIT) .

We do rely on external data for some parts of your Report. These can sometimes be delayed but this is unfortunately out of our control. If you haven't received your report or are having trouble you can contact us at  hello@autocheck.jp

09. Can I use my AUTOCHECK Vehicle History Report as evidence in a court of law?

Probably not. The purpose of a AUTOCHECK Vehicle History Report is to assist buyers in making informed decisions when purchasing a used car and to allow sellers to demonstrate transparency and build confidence in the buying process. Since we cannot guarantee or certify the accuracy of data listed on the report, it may have very limited value in a court of law.

10. Can I buy a report if I don't know the vehicle's CHASSIS NUMBER (VIN)?

No, it is not possible. To run a report you need to provide the correct chassis number(VIN).

11. For which vehicles you can buy report?

You can buy report for any Vehicle’s made for Japanese market including European & American vehicles such as Mercedes Benz, Audi, BMW, PORSCHE, CHEVROLET etc., and all other vehicles which made for the Japanese market (e. g. cars, vans, suv's trucks , buses) 

12. Can I view a sample report?

Yes, AUTOCHECK has sample report for you to review! Take a look at sample report on our Sample Reports page, where you can check out the helpful information you'll receive from AUTOCHECK and get guidance on how to read your vehicle history report. Please visit our main Sample Reports page for more information.

13. What type of information does AUTOCHECK provide?

AUTOCHECK provides information about the vehicle's title, registration and usage history. Each report displays the results of our comprehensive search for salvage or junk vehicles; damage from hail, flood or fire; mileage discrepancies or odometer rollback; and gray market vehicles. AUTOCHECK also looks for vehicles designated as rentals, taxis or fleet usage; abandoned or forfeited vehicles; records of theft; manufacturer recalls and vehicle safety grade information. AUTOCHECK reports on accident damage when that information is provided to it. AUTOCHECK does NOT provide the names of or information pertaining to a vehicle's previous owner(s). AUTOCHECK may not provide information on every accident in which a vehicle may have been involved.

14. Why is there information missing from my AUTOCHECK History Report?

AUTOCHECK’s database is comprised of many different data sources which combine to present a comprehensive vehicle history. However, we are reliant on the availability of this data from third party supplier data sources and there will be occasions where vehicle data is not available from those sources. E.g. Auction Sold Prices are not available for some vehicles.

15. Who do I contact if the information on one of the reports is not accurate?

You can contact us at hello@autocheck.jp

16. Where does AUTOCHECK's history information come from?

Information provided in a AUTOCHECK Vehicle History Report comes from various data sources. These include: Japan`s Ministry of Land, Infrastructure, Transport and Tourism (MLIT), car manufacturers, used car auctions, salvage car auctions, insurance companies, auto dealers, inspection sites and several state agencies.

17. What does "no history found" indicate on the email?

"No Records Found" indicates that AUTOCHECK found no information in that category at that particular point in time. This could mean that we have not yet received that data or it could be an indication of a problem-free condition. Vehicles that most often show up as "No Records Found" are newer, so we may not yet have received any information for that vehicle. Your Autocheck order will be fully refunded if your vehicle search come up with “No history Found”

18. Can AUTOCHECK help me if I am the victim of used car fraud?

No. AUTOCHECK is not a certified provider of legal advice nor does it offer legal assistance.

19. My vehicle was manufactured for non-Japanese market. Can I get a report for it?

No. AUTOCHECK only reports on vehicles manufactured for Japanese market.

20. How much is a report?

Autocheck Full Report: $35.00

21. How can I pay for a report?

We accept payment via following methods :

• Credit/Debit Cards via Stripe

• PayPal

• Apple Pay

22. How can I get a report I previously ordered? 

You can request the previous reports that you have run over the past 30 days by sending us a email including the report no. Please note that reports and invoices are only available for a period of 30 days from the date of purchase. After this period the report will expire and will be removed from the server.

23. How can I request for a refund?

Please contact our customer service team in writing (by e-mail) and briefly explain why you would like to cancel the order.
We will notify you of the result by e-mail. and credit will be refunded to the same source you made the order

24. How do I contact AUTOCHECK customer service?

Simply send an email to hello@autocheck.jp We will get back to you as soon as possible