Refund Policy

Last updated: 7 October 2026

This Refund Policy applies to vehicle history reports and donations paid for on AutoCheck.JP, a service of Scrut Technology Sdn. Bhd. (1231565-V).

How payment works

When you order a report, we place an authorisation hold on your card for the report price. Your card is not charged at this point. We then search for your vehicle's records using the chassis number you entered:

  • Records found: we charge the held amount when your report is ready and email you a download link.

  • No records found: the hold is released in full automatically and we email you to let you know. You are not charged.

Your card issuer decides how quickly a released hold disappears from your statement. This usually takes a few business days.

Delivered reports

Reports are digital products delivered as soon as they are ready, so they are non-refundable once delivered, except where:

  • you were charged more than once for the same order;

  • you were charged but we could not deliver your report;

  • the report is for a different chassis number from the one you entered.

Please check the chassis number and email address carefully before you pay. A report that shows limited history is not faulty: it reflects the records available for that vehicle.

How to request a refund

Email [support email] within [14] days of being charged, with your order number and the reason for your request. We will reply within [5] business days. Approved refunds are made to your original payment method through CHIP, and your card issuer may take a few more days to show them.

Donations

Donations are voluntary and non-refundable, except where you were charged more than once or charged a different amount from the one you chose. Contact us within [14] days if this happens.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Protection Act 1999 or any other law that applies to you.

Contact us

Scrut Technology Sdn. Bhd.
12-08, Level 12, Tower 2, Wangsa 118,
No 8, Jalan Wangsa Delima
53300 Wangsa Maju Kuala Lumpur, Malaysia
Email: support@autocheck.jp